Shipping policy
All Les Arcadiens orders are made to order in our workshop in Caen, Normandy.
We ship parcels with Colissimo La Poste, with a tracking number.
📍 Delivery areas
We currently ship to:
🇫🇷 Metropolitan France
🇧🇪 Belgium
🇩🇪 Germany
🇳🇱 Netherlands
⏱️ Processing times
Because our pieces are made to order, preparation takes 2–7 business days on average before shipment.
📦 Estimated delivery times
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France: 2–5 business days after shipment
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Belgium, Germany, Netherlands: 4–8 business days after shipment
Delivery times are indicative. Delays may occur during peak periods (e.g., holidays) or due to carrier issues.
💰 Shipping fees
Shipping costs are calculated automatically at checkout based on parcel weight and destination.
📮 Order tracking
Once your parcel has shipped, you’ll receive an email with a tracking link so you can follow your order in real time.
❗ Delivery issue?
If your parcel is lost, damaged, or hasn’t arrived within a reasonable timeframe, please contact us promptly at contact@lesarcadiens.fr or via our contact form, and include your order number.